Setting Up Channels

Quick Answer: Go to Settings → Channels, click + Create Channel, enter a name and optional data source, then configure the fulfillment location, forecast resolution, and payment terms in the Existing Channels table.

Time required: 5–10 minutes

Creating a Channel

1. Click your avatar at the top right corner of the dashboard.

2. Go to Settings → Channels.

3. Click the "+ Create Channel" button — a pop-up will appear.

4. Enter a Channel Name.

5. Optionally, select a Data Source from the dropdown to link it to an integration you've already connected.

   • If you skip this, an empty channel will be created and you can attach a data source later.

6. Click Create to save.

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Managing Existing Channels

Once channels are created, they appear in the Existing Channels table. Each row shows the channel's configuration and lets you edit settings inline.

Data Source

If you didn't attach a data source when creating the channel, you'll see a + Attach button in this column. Click it to select and link an integration to this channel at any time.

Fulfillment Location

Select a warehouse location from the dropdown. This warehouse acts as the inventory node for the channel — Moselle pulls stock from this location when calculating the demand and production plan.

You'll need at least one warehouse set up before you can assign a fulfillment location. See Setting Up Inventory if you haven't done this yet.

Forecast Resolution

Choose how demand is forecasted for this channel:

Resolution	Best For
Daily	High-volume channels like DTC (direct-to-consumer) where order frequency is high
Monthly	B2B channels like wholesale or retail accounts where orders are less frequent

Payment Terms

Select how many days after an invoice is issued your customer is expected to pay, using the dropdown (e.g., Net 30, Net 45). For example, if Sephora buys from you today but pays invoices 30 days later, set this to Net 30.

Payout Lag

Enter the number of days between when a sale occurs and when the platform deposits the funds into your bank account. For example, if Shopify sales happen today but funds arrive at the end of the week, enter 7.

Last Synced

Displays the timestamp of the most recent data sync for this channel, so you can confirm your integration is up to date.

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Archiving a Channel

Click the three-dot menu (⋯) at the end of the channel row and select Archive to remove the channel from your active list.

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Need to split a channel by order type, region, retailer, or fulfillment method? See Channel Segmentation to learn how your CSM can configure this for you.