# Sephora

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**Quick Answer:** Forward your Sephora sell-through reports to your dedicated `@mail.moselle.io` email address with a clear subject line. Moselle processes single files within 24–48 hours.
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**Sephora sell-through reports** are the weekly best-seller, monthly sell-through, and region-specific POS files Sephora sends brands to share retail performance at shelf. Moselle ingests these reports via your dedicated Moselle email address so the data feeds directly into your forecasts and replenishment plans — no manual uploads needed.

**Your Moselle email address** follows the format: `yourworkspace@mail.moselle.io`

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**Don't have your Moselle email address?** It's created during onboarding. If you're unsure what yours is or need one set up, contact your Customer Success Manager or email <support@moselle.io>.
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***

## Setup

**Time Required:** 5 minutes\
**Difficulty:** Beginner

{% stepper %}
{% step %}

### Set up forwarding from your Sephora reports inbox

In your email client, create a forwarding rule that automatically sends any Sephora sell-through report to your `@mail.moselle.io` address as soon as it arrives.

**Recommended schedule:** Set forwarding to run on **Sundays** — most Sephora weekly reports arrive over the weekend, so this ensures your data is processed at the start of your planning week.
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{% step %}

### Use a clear subject line

The subject line tells Moselle which type of Sephora report it's receiving. Use one of the following formats:

| Subject Line                  | Use For                       |
| ----------------------------- | ----------------------------- |
| `Sephora Weekly Best Sellers` | Weekly best-seller report     |
| `Sephora US`                  | US sell-through or POS report |
| `Sephora Canada`              | Canadian region report        |
| `Sephora UK`                  | UK region report              |
| `Sephora EU`                  | European region report        |

If your report covers a region not listed here, add the region name to the subject line — e.g., `Sephora Australia`. The more specific your subject line, the more accurately Moselle can categorise and process the file.
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{% step %}

### Allow 24–48 hours for processing

Once the email is received, Moselle processes the report within **24–48 hours**. No further action is needed — your data will appear in your workspace automatically.
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***

## Sending Historical Reports

If you have a backlog of past Sephora reports to send, compress them into a single ZIP file and include a date range in the subject line.

**ZIP rules:**

* [ ] Include the date range in the subject line — e.g., `Sephora US — September 2024 to January 2025`
* [ ] Name the ZIP file to match the subject line — e.g., `sephora-us-sep2024-jan2025.zip`
* [ ] One region per ZIP where possible

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**Processing time for ZIP submissions:** Allow **2–3 business days**. Batched files take longer than single-file emails.
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***

## Frequently Asked Questions

### What file formats are accepted?

Excel (`.xlsx`, `.xls`) and CSV files are accepted. If you're unsure whether your file format will work, send a sample to <support@moselle.io> before setting up automated forwarding.

### How do I know my report was processed?

Allow 24–48 hours from the time the email was sent. If your data hasn't appeared after that window, email <support@moselle.io> with the original forwarded email in the thread.

### Can multiple team members forward reports?

Yes. Your `@mail.moselle.io` address is shared across your workspace — any team member can forward reports to it and they'll be processed the same way.

***

## Need Help?

Contact your Customer Success Manager or email <support@moselle.io> if:

* You don't have a `@mail.moselle.io` address
* Your reports aren't appearing after 48 hours
* You need help setting up email forwarding rules

## Related Guides

{% content-ref url="/pages/MSPVU3BYQtL9A3tpxneV" %}
[Manual Data Uploads](/getting-started/onboarding/manual-data-uploads.md)
{% endcontent-ref %}

{% content-ref url="/pages/jzk90k9YoMWK7XMHLRVq" %}
[Sell-In vs. Sell-Through](/planning-and-execution/forecasting/sell-in-vs-sell-through.md)
{% endcontent-ref %}

{% content-ref url="/pages/XeG8X01ydINzo9HZqLlY" %}
[Setting Up Channels](/getting-started/onboarding/setting-up-channels.md)
{% endcontent-ref %}


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