Quick Answer: Forward your Sephora sell-through reports to your dedicated @mail.moselle.io email address with a clear subject line. Moselle processes single files within 24–48 hours.
Sephora sell-through reports are the weekly best-seller, monthly sell-through, and region-specific POS files Sephora sends brands to share retail performance at shelf. Moselle ingests these reports via your dedicated Moselle email address so the data feeds directly into your forecasts and replenishment plans — no manual uploads needed.
Your Moselle email address follows the format: yourworkspace@mail.moselle.io
Don't have your Moselle email address? It's created during onboarding. If you're unsure what yours is or need one set up, contact your Customer Success Manager or email support@moselle.io.
Time Required: 5 minutes Difficulty: Beginner
In your email client, create a forwarding rule that automatically sends any Sephora sell-through report to your @mail.moselle.io address as soon as it arrives.
Recommended schedule: Set forwarding to run on Sundays — most Sephora weekly reports arrive over the weekend, so this ensures your data is processed at the start of your planning week.
The subject line tells Moselle which type of Sephora report it's receiving. Use one of the following formats:
Sephora Weekly Best Sellers
Weekly best-seller report
Sephora US
US sell-through or POS report
Sephora Canada
Canadian region report
Sephora UK
UK region report
Sephora EU
European region report
If your report covers a region not listed here, add the region name to the subject line — e.g., Sephora Australia. The more specific your subject line, the more accurately Moselle can categorise and process the file.
If you have a backlog of past Sephora reports to send, compress them into a single ZIP file and include a date range in the subject line.
ZIP rules:
Processing time for ZIP submissions: Allow 2–3 business days. Batched files take longer than single-file emails.
Excel (.xlsx, .xls) and CSV files are accepted. If you're unsure whether your file format will work, send a sample to support@moselle.io before setting up automated forwarding.
Allow 24–48 hours from the time the email was sent. If your data hasn't appeared after that window, email support@moselle.io with the original forwarded email in the thread.
Yes. Your @mail.moselle.io address is shared across your workspace — any team member can forward reports to it and they'll be processed the same way.
Contact your Customer Success Manager or email support@moselle.io if:
You don't have a @mail.moselle.io address
Your reports aren't appearing after 48 hours
You need help setting up email forwarding rules
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