> For the complete documentation index, see [llms.txt](https://learn.moselle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.moselle.io/operations/inventory/supply-chain-network.md).

# Supply Chain Network

Map your supply chain in Moselle: connect suppliers, warehouses, and channels, and set whether suppliers manufacture and track inventory at their facilities.

{% hint style="info" %}
**Quick Answer:** Go to **Operations > Inventory > Supply Chain** to see your network as a visual map. Drag suppliers, warehouses, and channels onto the canvas, connect them, declare whether suppliers manufacture and track inventory at their facilities, and group warehouses into **Regions** so Moselle can forecast demand across locations together. Building an initial map takes about 10 minutes.
{% endhint %}

## Watch: Setting Up Your Supply Chain Mapping

New to the Supply Chain canvas? This walkthrough shows the setup end to end — placing your suppliers, warehouses, and channels, connecting them, and grouping warehouses into regions.

{% embed url="<https://youtu.be/GAFZtWMOx2I>" %}
Set Up Your Supply Chain Mapping with Moselle
{% endembed %}

## What Is the Supply Chain Network?

**The Supply Chain page is** a visual map of where supply is made or bought, and what can move where — from supplier, to warehouse, to the channels that sell it. It lives alongside **Stock Overview** and **Warehouses** under **Operations > Inventory**, and all three share the same tab bar so you can move between them.

Below the canvas, four cards break the same information into tables: **Lanes**, **Sources**, **Stock policies**, and **Regions**. Once your network is mapped, Moselle uses it to route demand and supply correctly: which warehouse a channel's sales should pull from, how long stock takes to move between locations, and — with **Regions** — how demand should split across a group of warehouses instead of landing on just one.

{% hint style="info" %}
**Large network?** Each table shows a 10-row preview. If you have more entries than that, a **View all (N)** button appears above the table — it opens the full list in a dialog with filters and pagination, so nothing is hidden past the first page.
{% endhint %}

## What You Can Add to the Canvas

| Item             | What it represents                                                                                                                                                                                                                                                                |
| ---------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Supplier**     | Where product is made or sourced from — and what kind of supplier they are: **finished goods supplier**, **turnkey manufacturer**, or **consignment manufacturer**                                                                                                                |
| **Warehouse**    | A location holding stock (matches your warehouses in Operations > Inventory)                                                                                                                                                                                                      |
| **Channel**      | A place you sell (matches your sales channels)                                                                                                                                                                                                                                    |
| **Region**       | A named group of warehouses whose demand is forecast together                                                                                                                                                                                                                     |
| **Lane**         | A connection carrying stock between two locations, with a transfer time                                                                                                                                                                                                           |
| **Source**       | A connection showing where a location's supply comes from — production, purchase, or transfer — and on what terms (lead time, order minimums and maximums). A manufacturer's source carries **two** lead times, production plus transfer; a finished goods supplier's carries one |
| **Stock policy** | Minimum/maximum inventory targets set on a warehouse                                                                                                                                                                                                                              |

Drag any of these from the tray onto the canvas, then draw connections between them left to right — supplier → warehouse → region (if grouped) → channel — to match how product actually flows through your business.

{% hint style="info" %}
Nodes and connections you place on the canvas are saved as drafts locally until you fill in the details that make them real — so your layout survives a refresh even before every connection is fully configured. A connection still in this state shows a **red chip** — see [Work-in-Progress Lanes and the Red Chip](#work-in-progress-lanes-and-the-red-chip) below.
{% endhint %}

The tray on the left — **Your places** — lists the warehouses, suppliers, and channels you already have in Moselle. Drag them out; you don't recreate anything here. The **Suppliers** heading also has a **+**, which opens the same **Add supplier** dialog as the Suppliers page, so a vendor you'd forgotten can be created without leaving the map.

## What Kind of Supplier Is It?

Every supplier carries a **type** that says what they actually do for you. Set it in the **Add supplier** dialog when you create the supplier, or later by selecting the supplier's card on the canvas. Both walk you through the same guided questions: whether they manufacture your product, who sources the components, and whether you track stock at their facility.

| Supplier type                | What it means                                                                                                      |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| **Finished goods supplier**  | A straight purchase — they sell you ready-made product                                                             |
| **Turnkey manufacturer**     | They make your product and handle all the inputs themselves — you just place the PO                                |
| **Consignment manufacturer** | They make your product from components you supply — your inputs must be at their facility before production starts |

### What's the Difference Between a Turnkey and a Consignment Manufacturer?

**Answer:** Both make your product. The difference is **who buys the inputs**. A **turnkey manufacturer** sources its own raw materials and packaging — you place a purchase order and finished product comes back. A **consignment manufacturer** makes your product from components *you* buy and send, so getting those inputs to their facility on time is your job.

That distinction decides what you can map: only a consignment manufacturer can have component vendors connected into it, because only then are those purchases yours to make. See [Deliver Components to a Manufacturer](#deliver-components-to-a-manufacturer).

{% hint style="info" %}
**"Consignment" here means you supply the components.** It's not consignment *inventory*, where your stock sits with a retailer until it sells — a consignment manufacturer is the reverse: *your* components sit at *their* factory, waiting to be built.
{% endhint %}

### What Changes When a Supplier Manufactures?

Marking a supplier as either kind of manufacturer changes how its connections behave and read:

* **Two lead times instead of one.** A manufacturer's connection carries a **production lead time** (how long they take to make it) *and* a **transfer lead time** (how long it takes to reach your warehouse). A finished goods supplier carries just the transfer time.
* **The line shows the whole wait.** A manufacturer's line reads `made · 120d` — production and transfer added together, which is what you actually wait door to door. A finished goods supplier's line reads `buy · 30d`.
* **The line changes colour.** Manufacturer connections draw in the production colour instead of the purchase colour, so you can see at a glance which of your supply is made to order.

{% hint style="warning" %}
Switching a manufacturer back to **Finished goods supplier** erases the production lead times on its connections — transfer lead times and order terms are kept. Moselle asks you to confirm first and tells you how many connections are affected.
{% endhint %}

## Track Inventory at a Supplier's Facility

Manufacturers hold your stock: finished units waiting to ship, and — with a consignment manufacturer — the components you sent them. Moselle can track that stock as part of your inventory.

* **Turnkey manufacturers are asked.** Picking a turnkey manufacturer shows **Do you track inventory at their facility?** — answer **Yes, track stock sitting at this supplier**, or **No, their stock is a black box**.
* **Consignment manufacturers require it.** Your components sit at their facility, and Moselle can't plan component supply without knowing what's already there — so tracking is turned on for you.

### What Happens When You Track a Supplier's Inventory?

{% stepper %}
{% step %}

### The supplier gets a linked warehouse

Choose **Create a new warehouse** and Moselle creates one named after the supplier, or choose **Link to an existing warehouse** to pair the supplier with a warehouse you already have. Either way, the supplier's card reads **Inventory tracked at \[facility]** straight away — no reload needed.
{% endstep %}

{% step %}

### The supplier and its facility draw as one card

A supplier and the facility you track stock at are one physical place, so the map draws them as a **single card** — the supplier's. The facility never gets a second card on the canvas, and never appears as a tray item you can drag out. Anything anchored on it — component deliveries, transfer lanes, a channel selling from it — attaches to that one card.
{% endstep %}

{% step %}

### Facility stock counts in your inventory

**Stock at the facility counts toward your inventory totals and value.** It's your stock, standing in someone else's building, so it shows up alongside stock in your own warehouses rather than being excluded until it ships.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**Expect your inventory totals and value to rise** the day you start tracking stock at a supplier's facility — you're now counting units that were previously invisible. Nothing was created; it was already there.
{% endhint %}

The linked facility is a real warehouse, so you'll still find it in your warehouse list and can update stock against it like any other location. The one thing it doesn't get is its own card on the Supply Chain map.

## Deliver Components to a Manufacturer

If you buy the components and send them to whoever assembles your product, map that on the canvas: draw a connection from each component vendor into the manufacturer, exactly the way you'd connect a supplier to a warehouse. A consignment manufacturer's card carries a connection point on its left-hand side for exactly this — the components flow *in*, and the finished product flows out the other side. Those lines read `buy` — you really are buying the components — so their lead times sit next to the build they have to beat.

{% hint style="warning" %}
**Only a consignment manufacturer — one you supply the inputs to — can receive connections from other suppliers.** You own and route those inputs, so Moselle needs them on the map. A turnkey manufacturer handles its own inputs, and a finished goods supplier manufactures nothing for you, so nothing of yours flows into either.
{% endhint %}

### What Happens If I Drop a Connection on the Wrong Supplier?

You don't have to know the rule in advance. Drag the line where it seems to belong and Moselle explains what's in the way:

{% stepper %}
{% step %}

### Draw the connection

Drag from the component vendor onto the manufacturer's card.
{% endstep %}

{% step %}

### Read what's blocking it

If the target isn't a consignment manufacturer, a dialog opens — **\[Supplier] can't receive component drop-offs** — saying why: a turnkey manufacturer handles all its own inputs, or you buy finished goods from this supplier and they don't manufacture for you.
{% endstep %}

{% step %}

### Convert in one click, or cancel

If you *do* supply their components, click **Make \[Supplier] a consignment manufacturer**. Moselle sets the type, creates and links the facility warehouse, and draws the connection you were trying to make. If you don't, click **Cancel** — the supplier is left exactly as it was.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Example.** You sell a moisturizer built by **Acme Manufacturing**, a consignment manufacturer — 90 days to make and 30 days to ship to your warehouse, so its line reads `made · 120d`. You buy the actives from **Basic Botanicals** (14-day lead) and the jars from **Northside Packaging** (90-day lead), and both ship straight to Acme. On the map that's two `buy` lines into Acme's card and one line out of it to your warehouse — the packaging lead time now visible next to the build it has to beat.
{% endhint %}

{% hint style="warning" %}
**Changing a consignment manufacturer to any other type removes the component connections drawn into it.** A turnkey handles its own inputs and a finished goods supplier manufactures nothing, so those deliveries stop being true. Moselle confirms first, names every vendor affected, and only erases them when you click **Switch & erase**.
{% endhint %}

{% content-ref url="/pages/RPnjxVQVrygjJyKHTe43" %}
[Supplier Types](/operations/suppliers/supplier-types.md)
{% endcontent-ref %}

## Reading the Connections

Each kind of connection has its own colour and label, so a glance tells you how stock reaches a location:

| Connection               | What it means                                                                                    |
| ------------------------ | ------------------------------------------------------------------------------------------------ |
| **Purchase**             | Bought from a supplier, with one lead time                                                       |
| **Production**           | Made for you — production lead time plus transfer time, shown summed on the line                 |
| **Transfer**             | Moved between two of your own locations over a lane                                              |
| **Sells from (channel)** | The location (or region) a channel's demand is served from                                       |
| **Region share**         | Dotted and grey: not a movement, but which warehouses answer a region's demand and in what share |

{% hint style="info" %}
**A transfer source must name the lane it restocks over.** When you set a source's type to **Transfer**, a **Restocked from** field lists the lanes arriving at that warehouse, shown as origin and transit days (e.g. `Toronto · 15d`). Pick the one stock actually rides in on — **Save** stays disabled until you do, because a transfer with no lane names no route for planning to use. If you change the warehouse, the lane choice clears, since a lane into one warehouse says nothing about another. If the field reads *No transfer route arrives here yet*, draw an inbound lane on the canvas first.
{% endhint %}

## Work-in-Progress Lanes and the Red Chip

{% hint style="info" %}
**Quick Answer:** A **red chip** on a lane or connection means it's still a work in progress — you've started it but haven't filled in and confirmed its details, so it hasn't saved to the database yet. Click into it, complete the details, and confirm to clear the chip and save it.
{% endhint %}

**A red chip is a "not saved yet" flag, not an error.** It exists so you can rough out a map — dragging nodes and drawing lines to plan how things should connect — before you're ready to fill in lead times, order terms, or other details on every connection.

* **It's local to you.** While you're mid-edit, a teammate looking at the same canvas doesn't see your red, work-in-progress connections — only the version that's actually saved. That keeps one person's unfinished changes from showing up as "the network" for everyone else.
* **Clearing it is the only way it saves.** Click into a red connection, fill in the details the connection type needs, and confirm. Once confirmed, the chip disappears and the connection saves like any other.
* **Until it's confirmed, it doesn't count.** A red connection isn't reflected in your Lanes, Sources, or Stock policies tables, in forecasting or production planning, or in what Mo can see — it exists only on your screen.

This is different from the **Network problems** panel further down the page: that panel flags gaps in your *saved* network. A red chip means a connection was never saved in the first place.

{% hint style="warning" %}
**If you leave red connections unresolved and then use Align with Database (below), they're erased, not kept.** Finish or intentionally discard any work-in-progress lanes first if you want to hold onto them.
{% endhint %}

## Align Your Map with the Database

{% hint style="info" %}
**Quick Answer:** Click **Align with database** on the Supply Chain canvas to reset the map to what's actually saved — the same data shown in the Lanes, Sources, Stock policies, and Regions tables below the canvas. Use it when the canvas looks stale or cluttered, for example after someone left unfinished changes behind. It erases any connections still showing a red chip.
{% endhint %}

More than one person can work on the same map over time, and the canvas can drift from what's actually saved — someone starts rearranging or adding connections, doesn't finish, and moves on. The next person to open the Supply Chain page sees that unfinished layout mixed in with the real network, which can look messy or out of date.

**Align with database** resets the canvas to match your saved network exactly, using the same Lanes, Sources, Stock policies, and Regions your tables already show — the quickest way back to a clean, accurate map.

{% hint style="danger" %}
**Align with database erases anything still showing a red chip.** A red connection was never saved, so aligning treats it the same as any other unsaved change — it's discarded, not merged in. Before you align, check the canvas for red chips and finish (or accept losing) anything you still want.
{% endhint %}

To use it, click **Align with database** on the Supply Chain canvas.

## Group Warehouses into Regions

A **Region** groups several warehouses so you can forecast demand against them collectively — for example, an "NA Region" made up of an East Coast and a West Coast warehouse, split 60/40 between them. Instead of every channel's demand pointing at a single location, it fans out across the region's members according to the percentage you set.

{% hint style="warning" %}
**A region only plans demand if its warehouses have a percentage split.** A region with no split set shows a **"No splits set — demand not planned"** warning — its demand isn't being routed anywhere. New regions must have their split total 100% before you can save them.
{% endhint %}

### Create a Region

{% stepper %}
{% step %}

### Open the New Region dialog

Go to **Operations > Inventory > Supply Chain**. Click **+ Region** on the canvas, or open the overflow menu and select **New region**.
{% endstep %}

{% step %}

### Name the region and add warehouses

Give the region a name (e.g. "NA region"), then use **Add warehouse** to build the list of warehouses that belong to it. Next to each warehouse, enter its percentage share of the region's demand — a running total shows you how close you are to 100%.

* Percentages must be set on every warehouse in the region, or left blank on all of them — you can't mix set and unset shares.
* A warehouse can only belong to one region at a time; it drops out of the list once it's assigned.
  {% endstep %}

{% step %}

### Save

Click **Create region**. The dialog shows which channels are already forecasting into the region — channels themselves are connected to a region from the canvas, not from this dialog (see next step). The region appears on the canvas as a small pill showing its name and split (e.g. "North America region · 60 / 40") wherever its member warehouses feed into it.
{% endstep %}

{% step %}

### Connect channels to the region

On the canvas, draw a connection from the region to each channel whose demand should route through it, the same way you'd connect a channel to a single warehouse.
{% endstep %}
{% endstepper %}

### Editing a Region

* **Change the percentage split** from the region's pill on the canvas — click the pencil icon to open the split editor. It still requires every member to total 100% before saving.
* **Add or remove member warehouses** from the **Regions** table (next to **Lanes**, **Sources**, and **Stock policies** on the same page), using **Edit region**.
* A region and its member warehouses are always connected on the canvas — that connection *is* the region, so it can't be deleted by removing the line. To remove a region entirely, archive it.

## Fix Network Problems

When something in your network can't work, a **Network problems** panel appears above the canvas listing each finding by name. They're worth clearing: a location nothing can reach, or a channel with nowhere to sell from, is a gap in planning rather than a cosmetic issue.

| Finding                                        | What it means                                                            | How to fix it                                                                    |
| ---------------------------------------------- | ------------------------------------------------------------------------ | -------------------------------------------------------------------------------- |
| **Channels without location**                  | A channel's demand has nowhere to be served from                         | Connect the channel to a warehouse or region on the canvas                       |
| **Channels fulfilled by unreachable location** | The channel points at a location that nothing can stock                  | Give that location a way in — a supplier, production, or an active transfer lane |
| **Channels fulfilled by archived location**    | An active channel is still pointed at a retired warehouse                | Repoint the channel at a live location                                           |
| **Locations with no way in**                   | Stock is expected here, but nothing produces, buys, or transfers into it | Add a source or an inbound lane                                                  |
| **Lanes touching archived locations**          | A lane still runs to or from a warehouse you've archived                 | Delete the lane, or unarchive the warehouse if it's still in use                 |

{% hint style="info" %}
**Archived warehouses and channels don't raise problems of their own** — switching something off is not a fault. What still gets flagged is a live reference *to* something archived, so nothing dangles unnoticed.
{% endhint %}

{% hint style="info" %}
**Regions count as reachable through their members.** A region isn't a physical place, so supply never lands on the region itself — it arrives at the member warehouses. As long as at least one member can be stocked, the region is fine. A member that nothing can reach is flagged against that warehouse instead.
{% endhint %}

## How This Fits Into Your Planning Cycle

Mapping your supply chain isn't just documentation — Moselle uses it during forecasting and production planning:

* **Forecasting:** When a channel is connected to a warehouse (or to a **Region**), that channel's forecasted demand is assigned there. For a region, demand is split across member warehouses using the percentages you set — this is what makes the split real, rather than a label.
* **Production Planning:** **Lanes** and **Sources** tell Moselle how stock actually reaches a warehouse — production and purchase lead times, and transfer times between locations. If more than one warehouse could supply the same destination, Moselle plans from a single warehouse rather than duplicating the recommendation: it follows an explicit priority you've set on a transfer source first, falling back to the shortest transfer time when you haven't set one. When a warehouse has several suppliers connected for **All items**, each item is planned from a supplier whose **catalog** lists it — so adding an item to a supplier's Catalog tab is enough to route it there, and a supplier's "All items" connection keeps up as their catalog changes.
* **Mo:** Mo reads your mapped network, so questions about where stock comes from and how long it takes are answered against your own routes rather than general rules — and you never have to explain your setup first. It knows which locations supply which, the production and transit time on every route, order minimums and multiples, which channels ship from where, and the same gaps the **Network problems** panel lists. Ask in plain language:

  * "What feeds our East Coast warehouse, and how long does each route take?"
  * "Is transferring `SKU-001` from the West Coast faster than a new order from `Acme Supply Co`?"
  * "Are there any problems with how my supply network is mapped?"

  The more of the map you fill in, the sharper those answers get — a route with no lead time recorded can't produce an arrival date. Mo reads the network but never edits it, so changes still happen on the canvas.

{% hint style="info" %}
An unmapped network doesn't block forecasting or planning — Moselle falls back to your existing warehouse and channel setup. Mapping lanes, sources, and regions makes those calculations reflect how stock actually moves, rather than treating every warehouse as independent.
{% endhint %}

{% content-ref url="/pages/aL0iIO2KMO4ukLGJFYWr" %}
[Ask Mo About Your Supply Chain](/mo/key-capabilities/ask-mo-about-your-supply-chain.md)
{% endcontent-ref %}

## Step-by-Step: Build Your Network

{% stepper %}
{% step %}

### Navigate to Supply Chain

Click **Inventory** in the left sidebar under **Operations**, then click the **Supply Chain** tab.
{% endstep %}

{% step %}

### Place your nodes

Drag your suppliers, warehouses, and channels from the tray onto the canvas. Existing warehouses and channels already in Moselle appear automatically — you don't need to recreate them here.
{% endstep %}

{% step %}

### Set each supplier's type

Select a supplier's card and answer the guided questions — **Do they manufacture your products?**, then **Who supplies the components they build with?** — to land on **Finished goods supplier**, **Turnkey manufacturer**, or **Consignment manufacturer**. For a turnkey manufacturer, also answer whether you track inventory at their facility (consignment requires it). Do this before drawing connections: the type decides whether a connection carries one lead time or two, and whether the supplier can receive component deliveries. See [What Kind of Supplier Is It?](#what-kind-of-supplier-is-it) above.
{% endstep %}

{% step %}

### Connect them

Draw a **Lane** or **Source** between nodes to represent how stock actually moves — supplier to warehouse, warehouse to channel, or warehouse to warehouse. Add a **Stock policy** to a warehouse to set its minimum/maximum inventory targets.
{% endstep %}

{% step %}

### Group warehouses into a Region (optional)

If multiple warehouses serve the same demand together, group them into a **Region** and set the percentage split. See [Group Warehouses into Regions](#group-warehouses-into-regions) above.
{% endstep %}
{% endstepper %}

## Frequently Asked Questions

### What happens if I don't set a percentage split on a region?

**Answer:** The region is flagged with a **"No splits set — demand not planned"** warning, and its member warehouses receive none of the channel demand assigned to the region. Set a split totaling 100% to activate planning for that region.

### Does a region need its own warehouse or location?

**Answer:** No. A region is a forecasting grouping, not a physical location — it doesn't need a backing warehouse of its own. It's made up entirely of the warehouses you add as members.

### Can a warehouse belong to more than one region?

**Answer:** No, a warehouse can only be a member of one region at a time. It drops out of the selection list for other regions once assigned.

### Why is my region flagged as unreachable?

**Answer:** It shouldn't be, as long as one of its member warehouses can be stocked — supply lands on the members, not on the region itself. If the warning persists, check whether every member is missing a source or inbound lane.

### Can I create a supplier from the canvas?

**Answer:** Yes. Click the **+** on the **Suppliers** heading in the tray. It opens the same **Add supplier** dialog as the Suppliers page, and the new supplier appears in the tray ready to drag out.

### Why can't I connect one supplier to another?

**Answer:** Only a **consignment manufacturer** — one you supply the components to — can receive connections from other suppliers. A turnkey manufacturer buys its own inputs and a finished goods supplier manufactures nothing for you, so nothing of yours flows into either. If you *do* supply the target's components, the dialog that appears offers to convert it to a consignment manufacturer in one click.

### Why can't I save a transfer source?

**Answer:** A transfer source has to name the route stock arrives on. Pick a lane in the **Restocked from** field — **Save** stays disabled until you do. If the field reads *No transfer route arrives here yet*, no lane ends at that warehouse: draw one on the canvas from the warehouse that ships the stock, then come back.

### Why did a warehouse appear when I created my supplier?

**Answer:** Because you said inventory is tracked at their facility — either by answering **Yes** for a turnkey manufacturer, or by picking **Consignment manufacturer**, where tracking is required — and chose **Create a new warehouse**. Moselle creates a warehouse named after the supplier and links the two, so stock sitting at their facility is part of your inventory.

### Why isn't my supplier's facility its own card on the map?

**Answer:** A supplier and the facility you track stock at are one physical place, so the Supply Chain map draws them as one card — the supplier's, labeled **Inventory tracked at \[facility]**. It's still a real warehouse: you'll find it in your warehouse list, and stock there counts in your totals. It just doesn't get a second card on the canvas, or a tray item you can drag out.

### Why did my inventory totals change after I linked a supplier's facility?

**Answer:** Stock at a linked facility counts toward your inventory totals and value — it's your stock, standing in someone else's building. Nothing was created; units that were previously invisible are now counted alongside stock in your own warehouses.

### Can I delete a region's connection to its member warehouses?

**Answer:** No. That connection represents the region's membership, not a route you drew — it updates automatically as you add or remove members in the Regions table. To remove a region altogether, archive it.

### What does the red chip on a lane mean?

**Answer:** It means that connection is a work in progress — you've started it, but its details haven't been filled in and confirmed, so it hasn't saved to the database yet. It's local to you; open the connection, complete its details, and confirm to save it and clear the chip.

### What happens to red connections if I click Align with Database?

**Answer:** They're erased. Align with database resets your canvas to match what's actually saved, and a red connection was never saved — so it's discarded rather than kept. Finish or accept losing any red connections before you align.

### Why does my supply chain map look different from a coworker's?

**Answer:** Red, work-in-progress connections are local to whoever placed them — nobody else sees a chip until it's confirmed and saved. If two people are looking at the same map and one sees connections the other doesn't, check for red chips first: whoever placed them should finish and confirm the details, or you can click **Align with database** to reset the view to what's actually saved. Everything saved is shared identically across all users; only unconfirmed, red connections can differ from person to person.

## Troubleshooting Common Issues

| Problem                                                                | Solution                                                                                                                                                                                                                         |
| ---------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| A region shows a warning on the canvas                                 | Open the region and check whether its percentage split totals 100%. Add or adjust shares until it does.                                                                                                                          |
| A warehouse isn't available when creating a region                     | It's likely already a member of another region. Remove it from that region first, or choose a different warehouse.                                                                                                               |
| A channel's demand isn't reaching the warehouses I expect              | Confirm the channel is assigned to the correct region (or directly to a warehouse) in the Regions or connection card.                                                                                                            |
| I can't find the Supply Chain tab                                      | It's under **Operations > Inventory**, alongside **Stock Overview** and **Warehouses**.                                                                                                                                          |
| A **Network problems** panel is showing findings I don't understand    | Each finding names the entity involved — see [Fix Network Problems](#fix-network-problems) for what each one means.                                                                                                              |
| A supplier won't accept a component vendor connection                  | Only a **consignment manufacturer** can receive components. If you supply that supplier's inputs, click **Make \[Supplier] a consignment manufacturer** in the dialog that opens; otherwise the connection doesn't belong there. |
| A supplier's connection reads "buy" but they manufacture for us        | The supplier's type is still **Finished goods supplier**. Select its card and answer **Yes, they make product for us** — its connections then carry a production lead time as well as a transfer time, and read "made".          |
| A supplier I need isn't in the tray                                    | Click the **+** on the **Suppliers** heading to create it without leaving the page.                                                                                                                                              |
| I can't save a transfer source                                         | Pick a lane in **Restocked from** — **Save** stays disabled until you do. If it says *No transfer route arrives here yet*, draw an inbound lane to that warehouse on the canvas first.                                           |
| A connection is showing a red chip                                     | It's a work in progress and hasn't saved yet. Click into it, fill in the required details, and confirm to save it and clear the chip.                                                                                            |
| My map looks cluttered, outdated, or has connections I don't recognize | Click **Align with database** to reset the canvas to your actual saved network. This erases any unresolved red connections, so finish or accept losing them first.                                                               |
| My map looks different from a coworker's                               | Check for red chips — they're local to whoever placed them, so unconfirmed work won't show up on someone else's screen. Finish and confirm them, or click **Align with database** to see only what's actually saved.             |

## Related Guides

{% content-ref url="/pages/1557jhyY5iOLsVmCJBgN" %}
[Create a Warehouse](/operations/inventory/create-a-warehouse.md)
{% endcontent-ref %}

{% content-ref url="/pages/FW5BIY6NMDJQG2UyJCBL" %}
[Stock Overview](/operations/inventory/stock-overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/RPnjxVQVrygjJyKHTe43" %}
[Supplier Types](/operations/suppliers/supplier-types.md)
{% endcontent-ref %}

{% content-ref url="/pages/aL0iIO2KMO4ukLGJFYWr" %}
[Ask Mo About Your Supply Chain](/mo/key-capabilities/ask-mo-about-your-supply-chain.md)
{% endcontent-ref %}
