# OrderDesk

### Overview

The OrderDesk integration allows Moselle to import sales and order data from your various OrderDesk stores, centralizing your multi-channel information for better planning.

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### Connect OrderDesk

The OrderDesk integration is currently configured with the help of the Moselle Customer Success team. To connect your stores, follow these steps:

{% stepper %}
{% step %}

#### Gather OrderDesk Credentials

For each store you wish to connect in OrderDesk, you will need:

* **Store ID**
* **API Key**

You can find these details within your OrderDesk store settings.
{% endstep %}

{% step %}

#### Create Channels in Moselle

Before the data can be synced, you must create a corresponding channel in Moselle for each OrderDesk store.

1. Navigate to **Settings → Channels**.
2. Create a new channel for each unique OrderDesk store.
3. Note the name of the channel you've created for each store.

For more details, see [Setting Up Channels](/getting-started/onboarding/setting-up-channels.md).
{% endstep %}

{% step %}

#### Contact Customer Success

Send your **Store IDs**, **API Keys**, and the names of the corresponding **Moselle Channels** to your Moselle Customer Success representative or email <support@moselle.io>.

Our team will finalize the connection and ensure your data begins syncing correctly.
{% endstep %}
{% endstepper %}

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### Data Sync

**Sync Frequency** — Once configured, OrderDesk data syncs daily to ensure your plans are always up to date.

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### Troubleshooting

{% hint style="info" %}
If you notice data discrepancies or if a specific store stops syncing, please reach out to your Customer Success representative for assistance.
{% endhint %}


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