Shopify
Connect Shopify to Moselle to sync sales, inventory, and product data for demand forecasting and inventory planning.
Overview
The Shopify integration imports your sales history, current inventory levels, and product catalog into Moselle. Once connected, data syncs automatically on a daily basis.
Connect Shopify
Log in to Moselle and click your avatar in the top right corner
Select Settings from the dropdown menu
Click the Integrations tab
Select Shopify and click Connect
You will be redirected to Shopify to install the Moselle app
Click Install on the Moselle app page
Enter your Shopify login credentials
Once connected, your sales and inventory begin importing and appear on the Catalog page.
Multiple Stores
You can connect multiple Shopify stores to a single Moselle account. Repeat the connection process for each store.
Data Sync Details
Sync Frequency — Shopify data syncs daily overnight (EST).
Sales Attribution — Moselle uses gross sales. Shopify analytics may show different figures depending on the report type (net vs. gross). Minor variances due to timezone differences are expected.
SKU Matching — Shopify listings automatically link to Moselle items when SKUs match exactly. Non-matching SKUs require manual linking.
Troubleshooting
Sales numbers don't match Shopify exactly
Timezone differences and gross vs. net sales definitions
Expected behavior — Moselle uses gross sales
Listings not linking automatically
SKUs don't match between Shopify and Moselle
Manually link listings or update SKUs to match
Integration not syncing (pre-2025 users)
App permissions have changed
Reinstall the Moselle Shopify app
Missing historical sales data
Shopify listing was deleted
Contact Moselle support — deleted listings lose variant IDs and require manual repair
Important
Do not delete Shopify listings. Deleted listings lose their variant IDs, which breaks historical sales and inventory data. If listings are deleted, contact Moselle support to repair the affected data.
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